CLIENT SUPPORT

Client Support for Life Sciences Translation Programs

Need help with an active project, delivery update, client portal access, terminology change, reviewer comment, or documentation request? Sesen’s client support team helps existing clients keep regulated multilingual programs moving smoothly.

SUBMIT SUPPORT REQUEST CONTACT PROJECT TEAM

Active project help

Reviewer feedback

Portal assistance

HOW TO GET HELP

How Client Support Works

Follow a simple support path so Sesen can understand your request and route it to the appropriate project, operations, quality, account, or administrative team.

Choose the Type of Support

Select the support area that best matches your active project, portal, quality, documentation, or billing request.

Submit the Support Form

Share the project reference, language pair, deadline, file name, reviewer comment, or invoice detail when available.

Sesen Routes It to the Right Team

Your request is directed to the appropriate project, operations, quality, account, or administrative contact for follow-up.

For existing clients

Active projects, program support, delivery questions, and client workflow needs.

Helpful details

Include project name, language pair, file name, deadline, or reviewer comments.

SUPPORT AREAS

How We Can Help

Sesen provides support across active projects, ongoing multilingual programs, client workflows, and regulated life sciences content operations. Select the area that best matches your request so our team can route it quickly.

Project Status and Delivery Updates

For questions about active project timelines, delivery schedules, file status, pending items, and project coordination.

Go to support form

Client Portal and Access Support

For help accessing Sesen systems, quote portals, delivery links, account access, or workflow tools.

Go to support form

Terminology, Reference, and Style Guide Updates

For glossary updates, preferred terminology, reviewer feedback, style guide instructions, and client-specific language requirements.

Go to support form

Quality Questions and Revision Requests

For translation questions, formatting comments, reviewer feedback, linguistic clarifications, and post-delivery support.

Go to support form

Certificates and Documentation

For translation certificates, delivery records, project documentation, quality workflow records, and related client documentation needs.

Go to support form

Billing and Administrative Support

For invoice questions, purchase orders, billing contacts, payment coordination, and administrative follow-up.

Go to support form

SUPPORT REQUEST

Submit a Client Support Request

Please provide a few details about your request so Sesen can route it to the appropriate project, operations, quality, or account team.

Help Us Route Your Request Quickly

Include the details that apply to your request. This note is not clickable. It simply helps you know what to enter in the form so Sesen can respond with fewer follow-up questions.

Project name or quote number

Language pair or target market

File name or delivery package reference

Specific question, requested change, or issue

Deadline or required response time

Screenshots, marked-up files, invoice number, or PO number, if relevant

REGULATED WORKFLOWS

Support Built Around Regulated Multilingual Content

Sesen supports client questions across clinical, regulatory, labeling, medical device, pharmacovigilance, healthcare, digital health, and AI-enabled multilingual workflows. Our support process helps clients manage updates, reviewer feedback, terminology control, delivery coordination, and project documentation with the attention required for regulated life sciences content.

Clinical trial and participant-facing materials

Regulatory and submission-related content

Drug labeling, packaging, and IFU workflows

Medical device and digital health localization

Pharmacovigilance and safety-related content

Terminology, translation memory, and reviewer feedback coordination

AI-enabled multilingual workflow support under expert human review

ONGOING CLIENT SUPPORT

Responsive Support for Ongoing Client Programs

For many life sciences organizations, translation support does not end when files are delivered. Sesen works with clients on continuing updates, reviewer feedback, version changes, market-specific requirements, delivery documentation, and multilingual program coordination.